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KSM Earns ClearlyRated’s 2019 Best of Accounting Award for Client Service Excellence

Posted 12:17 PM by

Clients of winning firms are two times more likely to be completely satisfied

INDIANAPOLIS, IN – Indianapolis-based public accounting and consulting firm Katz, Sapper & Miller (KSM) announced today that it has won ClearlyRated’s Best of Accounting™ Award for providing superior client service.

Based entirely on ratings provided by their clients, Best of Accounting Award winners have proven themselves as industry leaders in service quality. On average, clients of 2019 Best of Accounting winners are 1.9 times more likely to be entirely satisfied than those who work with non-winning firms.

With its most recent client satisfaction survey, KSM received a Net Promoter® Score (NPS) of 86. NPS is used by more than two-thirds of Fortune 1000 companies for measuring client satisfaction and is based on a single survey question that asks clients how likely they are to recommend a business to a friend or colleague. According to global NPS standards, a NPS score of 50+ is considered excellent, with above 70 considered “world class.”

“We are honored to receive this award and appreciate ClearlyRated’s recognition of our team’s dedication to providing the best client experience possible,” said David Resnick, KSM managing partner. “KSM places great value and importance on every client we serve, and we are committed to providing trusted expertise and developing lifetime relationships that contribute to their success.”

“The client experience is one of the most powerful ways that accounting firms can set themselves apart from the competition,” said Eric Gregg, CEO of ClearlyRated. “2019 Best of Accounting winners have demonstrated their commitment to client service, investing in a survey and feedback program that brings transparency to the client experience at their firm. I’m thrilled to showcase these service leaders alongside their validated client ratings and testimonials on ClearlyRated.com.”

Contact Kaylene Riemen, kriemen@ksmcpa.com or 317.506.0457, for more information.


About Best of Accounting™
Best of Accounting recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Winners are featured on ClearlyRated.com – an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client ratings and testimonials.

About Katz, Sapper & Miller
As one of the top 60 CPA firms in the nation, KSM has earned a reputation as a leader in the areas of accounting, tax, and consulting services. The firm has nearly 350 employees and is headquartered in Indianapolis, Indiana, with additional offices in Fort Wayne, Indiana; Oklahoma City; Louisville; and New York City. KSM is consistently named one of the “Best of the Best” accounting firms in the nation by INSIDE Public Accounting magazine. The firm is a member of PrimeGlobal, a global association of independent accounting firms.

About ClearlyRated
Rooted in satisfaction research for professional service firms, ClearlyRated (formerly known as Inavero) utilizes a Net Promoter Score survey program to help accounting firms measure the client experience, build online reputation, and differentiate on service quality.