KSM Earns ClearlyRated's 2023 Best of Accounting and 5-Year Diamond Awards for Client Service Excellence
INDIANAPOLIS – Katz, Sapper & Miller (KSM), a leading accounting and advisory firm, announced today that it has won ClearlyRated’s Best of Accounting® Award for providing superior client service. This marks the fifth consecutive year KSM has received the award, earning the firm ClearlyRated’s Best of Accounting 5-Year Diamond Award.
Based entirely on ratings provided by their clients, Best of Accounting Award winners have proven themselves as industry leaders in service quality. On average, clients of 2023 Best of Accounting winners are 70% more likely to be satisfied than those who work with non-winning firms.
In its most recent client satisfaction survey, KSM received a Net Promoter Score® (NPS) of 89. NPS is used by more than two-thirds of Fortune 1000 companies for measuring client satisfaction and is based on a single survey question that asks clients how likely they are to recommend a business to a friend or colleague. According to global NPS standards, an NPS score of 50+ is considered excellent, with 70 and above considered “world-class.”
“We’re honored to be recognized for our excellence in client satisfaction and service quality five years in a row,” said Tim Cook, KSM CEO and president. “To earn an NPS of 89 is a testament to the incredible efforts of our people who strive day in and day out to provide our clients best-in-class service.”
“The 2023 Best of Accounting winners have demonstrated a remarkable commitment to delivering amazing experiences, despite another year of upheaval and macroeconomic uncertainty,” said ClearlyRated CEO Eric Gregg. “Hats off to these service leaders – it’s truly an honor to recognize and celebrate their achievements.”
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