KSM Earns ClearlyRated's 2022 Best of Accounting Award for Client Service Excellence
INDIANAPOLIS – Katz, Sapper & Miller (KSM), a leading accounting and advisory firm, announced today that it has won ClearlyRated’s Best of Accounting® Award for providing superior client service. This marks the fourth consecutive year that KSM has earned the award.
Based entirely on ratings provided by their clients, Best of Accounting Award winners have proven themselves as industry leaders in service quality. On average, clients of 2022 Best of Accounting winners are 60% more likely to be satisfied than those who work with non-winning firms.
In its most recent client satisfaction survey, KSM received a Net Promoter Score® (NPS) of 85. NPS is used by more than two-thirds of Fortune 1000 companies for measuring client satisfaction and is based on a single survey question that asks clients how likely they are to recommend a business to a friend or colleague. According to global NPS standards, an NPS score of 50+ is considered excellent, with 70 and above considered “world-class.”
“Because of the pandemic, consumers everywhere have heightened expectations when it comes to service and their experience,” said Tim Cook, KSM CEO and president. “To earn an NPS of 85 in this environment is a huge credit to our people, as well as to our outstanding clients, whom we strive to serve at a consistently high standard day in and day out.”
“Winners of the 2022 Best of Accounting award for client satisfaction have demonstrated their commitment to delivering exceptional client service, even as COVID-19 has forced them to reimagine and rebuild their approach to business,” said ClearlyRated’s CEO and founder Eric Gregg. “These service leaders have kept the client experience at the heart of their business strategy.”
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