KSM Earns ClearlyRated’s 2021 Best of Accounting Award for Client Service Excellence
INDIANAPOLIS – Katz, Sapper & Miller (KSM), a leading accounting and consulting firm, announced today that it has won ClearlyRated’s Best of Accounting® Award for providing superior client service. This marks the third consecutive year that KSM has earned the award.
Based entirely on ratings provided by their clients, Best of Accounting Award winners have proven themselves as industry leaders in service quality. On average, clients of 2021 Best of Accounting winners are twice as likely to be satisfied than those who work with non-winning firms.
In its most recent client satisfaction survey, KSM received a Net Promoter Score® (NPS) of 87. NPS is used by more than two-thirds of Fortune 1000 companies for measuring client satisfaction and is based on a single survey question that asks clients how likely they are to recommend a business to a friend or colleague. According to global NPS standards, an NPS score of 50+ is considered excellent, with 70 and above considered “world-class.”
“We’re thrilled to again earn ClearlyRated’s award for client service excellence, especially during one of the most challenging years we’ve experienced in our firm’s 79 years,” said Tim Cook, KSM CEO and president. “Receiving a world-class Net Promoter Score objectively demonstrates what we’ve always known — how exceptionally dedicated our people are to their clients’ success.”
“After one of the most turbulent years in modern history, winners of the 2021 Best of Accounting award have proven their commitment to go above and beyond in support of their clients,” said ClearlyRated’s CEO and founder, Eric Gregg. “These service leaders have demonstrated their capacity to be agile, to be precise, and to prioritize the client experience above all else.”
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